Refunds & Billing

Last updated: April 20, 2026

Billing Policy

          Subscriptions (Pro, Premium, Elite)
          Subscription is billed monthly on the date you signed up
You can cancel anytime — cancellation takes effect at the end of your current billing period
No partial month refunds for unused days
Unused track allowances do NOT roll over to the next month
Track allowances refresh each month on your billing date

        

          Pay-As-You-Go Credits
          Credits are valid for 12 months from purchase date
Credits are non-refundable once purchased
Credits cannot be transferred between accounts
Producer tag removal ($5) is a one-time charge per track — non-refundable after production starts

        

Refund Eligibility

✅ Eligible for Refund

Technical failure: If our AI system failed to produce a track due to a bug or server error, you will receive a full credit refund or track regeneration
Duplicate charges: If you were charged twice for the same purchase
Unauthorized transaction: If you didn't authorize the charge (contact us immediately)
Subscription not received: If the service was unavailable for more than 48 consecutive hours in a billing period (pro-rated refund)

❌ Not Eligible for Refund

Change of mind: No refunds for "I don't like the beat" or creative disagreements
AI-generated content: Once a track is generated and downloaded, it cannot be refunded (you heard a preview before downloading)
Misunderstanding of product: No refunds if you didn't read the tier descriptions before purchasing
Producer tag removal: $5 charge is non-refundable once production begins
Credits expired: Unused credits that have expired per the 12-month validity period
30+ days after purchase: Refund requests must be submitted within 30 days of the charge

How to Request a Refund

Email billing@ifinessemusic.com with your account email and order details
Describe the issue in detail — attach screenshots if applicable
We review requests within 3 business days
Approved refunds are processed within 5-10 business days (back to original payment method)

Chargebacks

Important: If you initiate a credit card chargeback without first contacting us, your account will be immediately suspended. Chargebacks for valid subscriptions may result in account termination and forfeiture of generated content rights. Always contact us first — we will work with you to resolve any issues.

Subscription Cancellation

Cancel anytime from your account settings
Your subscription remains active until the end of the current billing period
After cancellation, your account reverts to Standard (Free) tier
Generated tracks remain yours — your license to use them depends on your tier at time of generation
To reactivate, simply subscribe again

Contact Billing Support

Email: billing@ifinessemusic.com
Response time: Usually within 24-48 hours on business days.